ECO FLOW JET respects your privacy and is committed to handling information responsibly and transparently.
This Privacy Policy explains how the ECO FLOW JET mobile application handles information when you use the app, including information entered for service enquiries, quote requests, support requests, saved services, estimates and locally stored request summaries.
1. Application Information
App Name: ECO FLOW JET
Country: United Kingdom
Support Email: dev@ecoflowjet.store
ECO FLOW JET provides information and enquiry tools relating to drainage, water jetting, exterior cleaning and property-maintenance services.
2. Information You May Provide
ECO FLOW JET may allow you to enter information when preparing a quote request, service request or support enquiry.
Depending on the feature you use, this information may include:
- Name
- Email address
- Telephone number
- Postcode
- Property type
- Residential or commercial property selection
- Requested service
- Affected property area or location
- Preferred service date or time
- Description of the issue or requested work
- Additional notes
- Preferred contact method
- Service selections
- Indicative estimate information
You provide this information voluntarily when using the relevant features.
3. Local Data Storage
ECO FLOW JET is designed primarily as a local-device application.
Certain information may be stored locally on your device to provide app functionality, including:
- Onboarding completion status
- Theme preference
- Favourite or saved services
- Draft quote or service requests
- Basic customer information entered into forms
- Locally generated request summaries
- Locally stored request history
- Local app notices or reminders
- Application preferences
This information is used to improve convenience and allow you to return to previously prepared information.
Local information is not automatically uploaded to an ECO FLOW JET server by the current version of the application.
4. Quote and Service Request Emails
When you prepare a quote request, service enquiry or support message, ECO FLOW JET may create a formatted email containing the information you entered.
The app then opens a compatible email application installed on your device.
The intended ECO FLOW JET support recipient is:
You remain responsible for reviewing and sending the email.
ECO FLOW JET does not automatically send your enquiry in the background and does not represent a prepared email as having been successfully received until you choose to send it using your email application.
Once an email is sent, its processing may also be governed by the privacy terms of your email provider.
5. How Information Is Used
Information entered into ECO FLOW JET may be used for purposes such as:
- Preparing service enquiries
- Preparing quote requests
- Preparing property-maintenance requests
- Allowing you to review saved requests
- Remembering favourites
- Calculating indicative estimates
- Preparing support communications
- Remembering app preferences
- Improving usability of locally available features
If you send information to ECO FLOW JET by email, the information may be used to respond to your enquiry and communicate regarding the service you requested.
6. Information We Do Not Collect Through the App
The current version of ECO FLOW JET does not provide or require:
- User account registration
- Password authentication
- Online payment processing
- Credit or debit card collection
- Bank account collection
- Cryptocurrency transactions
- Investment services
- Loan or credit services
- Gambling services
- Medical services
- Medical diagnosis or treatment
- Government services
- Continuous location tracking
- Contact-list collection
- SMS collection
- Call-log collection
- Microphone recording
- Background personal-data collection
ECO FLOW JET does not require users to provide financial or payment credentials.
7. Payment Information
ECO FLOW JET does not process online payments through the application.
The app does not collect, store or process:
- Credit card numbers
- Debit card numbers
- Bank account numbers
- Online banking credentials
- Digital-wallet credentials
Any pricing displayed through an estimate feature is intended only as an indicative planning estimate and not as payment processing or a binding quotation.
8. Internet Access and External Images
ECO FLOW JET may use internet access to display relevant service or informational images from external image-hosting providers.
When your device requests externally hosted content, the relevant third-party provider may receive standard technical information associated with an internet request, such as an IP address, according to that provider's own privacy practices.
ECO FLOW JET does not use externally loaded images to collect payment or financial information.
9. Third-Party Applications and Services
Some functions depend on third-party applications or services installed on your device.
Examples may include:
- Email applications
- Android operating-system services
- External image-hosting services
When you leave ECO FLOW JET or use a third-party application, that third party's own privacy policy and terms may apply.
ECO FLOW JET is not responsible for the independent privacy practices of third-party services.
10. Data Sharing
The current version of ECO FLOW JET does not automatically transmit locally saved requests, favourites or preferences to a dedicated remote ECO FLOW JET backend.
Information may leave the app when you intentionally choose an external action, such as sending an email enquiry.
Information contained in an email may therefore be processed by:
- Your chosen email provider
- The intended email recipient
- Infrastructure required to deliver the email
We do not sell personal information through the ECO FLOW JET application.
11. Data Retention
Locally stored data generally remains on your device until:
- You delete the relevant request or saved information;
- You use an available clear-data function in the app;
- You clear the application's storage through Android settings; or
- You uninstall the application.
Information that you separately send by email is no longer solely local app data and may be retained as necessary for responding to your enquiry, maintaining appropriate business records or complying with applicable legal obligations.
Where information is no longer reasonably required, it should be securely deleted or otherwise handled in accordance with applicable requirements.
12. Deleting Local Information
ECO FLOW JET provides controls for deleting certain locally stored information, including saved requests and favourites.
Where available, users may also use the app's local-data clearing option to remove locally stored user information.
You may additionally clear ECO FLOW JET application data using your Android device settings or uninstall the application.
Because the current application does not provide user accounts, there is no separate online account to delete.
If you have already sent personal information by email and wish to ask about that information, contact:
13. Data Security
We take reasonable measures in the design of the application to minimise unnecessary collection and storage of information.
The app is designed to keep core request and preference information locally where practical.
However, no electronic device, transmission method or storage system can be guaranteed to be completely secure.
You should avoid entering highly sensitive or unnecessary personal information into free-text fields.
14. Children's Privacy
ECO FLOW JET is a general business-services application and is not designed specifically for children.
The app does not intentionally provide child-directed social, gaming or entertainment services.
If you believe a child has submitted personal information through a service email inappropriately, please contact:
15. Service Requests and Estimates
Submitting or preparing information through ECO FLOW JET does not by itself create a guaranteed booking, confirmed appointment or binding service contract.
Any estimate produced through the application is indicative only.
Final service availability, suitability, timing and pricing may require direct confirmation by ECO FLOW JET.
This section is provided to explain app functionality and does not change how personal information is handled.
16. Your Choices
You may choose:
- Whether to prepare a quote or service request
- Which optional information to provide
- Whether to save a service as a favourite
- Whether to retain locally saved request information
- Whether to send a prepared email
- Whether to clear locally stored information
- Whether to continue using the application
You can contact support regarding privacy questions at any time.
17. International Use
ECO FLOW JET is primarily designed for users in the United Kingdom.
If you use the application from another country, information sent through third-party services such as email providers may be processed in accordance with the terms and infrastructure of those providers.
18. Changes to This Privacy Policy
This Privacy Policy may be updated if ECO FLOW JET functionality, data practices, legal requirements or third-party integrations change.
When changes are made, the updated policy should display a revised “Last Updated” date.
Users should review this Privacy Policy periodically.
19. Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or information associated with an enquiry, contact:
ECO FLOW JET
Email: dev@ecoflowjet.store
Application: ECO FLOW JET
We will use the information provided through a privacy enquiry only as reasonably necessary to understand and respond to the request.